Terms & Conditions
Effective Date: April, 1, 2026
1. Overview
This website is operated by Charlotte Scott. By accessing this site and/or purchasing from us, you agree to be bound by these Terms & Conditions.
2. Product Information
We specialize in formal garments and bridalwear. Due to the nature of these products:
- Variations in fit may occur
- Images are for illustrative purposes only
- Fit may vary based on individual body type and sizing selection
Customers are responsible for reviewing sizing information and product details carefully prior to purchase.
3. Order Finality
All orders placed through our website are considered final upon submission.
By completing a purchase, you acknowledge and agree that:
- You have reviewed all product details, sizing, and descriptions
- You are purchasing the selected item as-is
- The order is not subject to modification after processing begins
Customers acknowledge that formalwear and bridal garments may require professional alterations for optimal fit. Charlotte Scott is not responsible for alteration services, costs, or fit adjustments after delivery.
4. Pricing & Payment
All prices are listed in U.S. Dollars.
We accept payments via:
- Stripe (credit/debit cards)
- PayPal
- Apple Pay
All payments are processed securely through third-party providers. We do not store full payment information.
We reserve the right to cancel orders is necessary.
5. Shipping & Delivery
Shipping timelines provided at checkout are estimates only.
By placing an order, you agree that:
- Delivery dates are not guaranteed
- Delays caused by carriers, customs, or external factors are outside our control
Ownership and risk of loss transfer to the customer upon delivery confirmation.
6. Customer Responsibility
Customers are responsible for:
- Providing accurate shipping and contact information
- Monitoring shipment tracking
- Ensuring secure delivery at the provided address
We are not responsible for issues arising from incorrect or incomplete information.
7. Return Policy
If you receive an item that is materially defective or incorrect, you must contact us via our contact page within one week of delivery with:
- Order number
- Description of the issue
- Clear photographic evidence
Failure to report within this timeframe constitutes acceptance of the item as delivered.
8. Chargebacks & Payment Disputes
By completing a purchase, you agree to contact us directly to resolve any issue prior to initiating a chargeback or payment dispute.
You acknowledge that:
- These Terms constitute a binding agreement
- Product details, descriptions, and order confirmations serve as evidence of the transaction
- Delivery confirmation from the carrier constitutes proof of fulfillment
We reserve the right to dispute any chargeback and provide documentation including:
- Order confirmation
- Customer agreement to these Terms
- Shipping and delivery verification
9. Limitation of Liability
To the fullest extent permitted by law, Charlotte Scott shall not be liable for:
- Indirect, incidental, or consequential damages
- Fit, sizing, or subjective dissatisfaction
- Delivery delays outside our control
Liability is limited to the total amount paid for the product.
10. International Orders, Duties, and Taxes
For all international orders, duties, import taxes, and customs fees are not included in the purchase price or shipping cost.
These charges are determined by the destination country and are the sole responsibility of the customer.
By placing an order, you agree to pay any applicable import duties and taxes required by your country’s customs authorities.
If a shipment is refused due to unpaid duties or taxes, the order may be subject to return shipping fees, customs charges, or may not be eligible for a refund.
11. Intellectual Property
All content on this website, including images, branding, and text, is the property of Charlotte Scott and may not be used without permission.
12. Governing Law
These Terms & Conditions are governed by the laws of New York, United States.
13. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.
14. Contact Information
Please visit our contact page to contact us.
